The change is made by contacting the responsible company and depends on the availability of vehicles or drivers. If it is not possible, you have to cancel the booking via Booktransfer.eu and book again with the changed data.
Yes, you can cancel your booking at any time via Booktransfer.eu. Before you cancel, please pay attention to the cancellation policy of the responsible company.
You will find the cancellation policy when booking, in the booking confirmation and in the payment instructions which you will receive from the responsible company after booking. You can also check under "Cancellation" by entering the booking number to see the amount of the cancellation fees if it is not free of charge.
After the cancellation, you will receive a confirmation by e-mail.
You pay the booked service directly to the responsible company.
The responsible company determines the terms of payment.
Depending on the chosen payment method of the responsible company, you can pay cash to the driver, with credit card, with PayPal or by bank transfer.
No, you do not need a credit card to complete the booking.
Yes, the use of Booktransfer.eu is free.
No, it is not necessary to be registered.
You do not have to enter your data again with every booking or request. Additionally all your bookings and requests will be saved in your profile. This provides an overview and makes it easier for you to manage them. You can also save companies and coach trips as favourites.
Yes, you can also book for one person only.
You can book vehicles with between 4 and 84 seats.
We provide you with coaches, minibuses, cars and limousines and these are only provided with a driver.
Yes, you can also book vehicles with more seats than you need.
Yes, but only with one company and only if they provide several vehicles at the same time.
You can book with different companies using separate bookings and split the passengers.
Yes, only companies with available vehicles, within the searched period, are displayed.
The price refers to the vehicle, regardless of the number of passengers.
Yes, but only in the case of a longer journey, in which the driver, due to the legal regulation of maximum driving time, has no possibility to return to his location and in the case of multiple days trip.
No, our partners set their own prices and we have no influence on them.
No. The transfer can take longer or shorter than planned, depending on traffic and weather conditions.
Depending on the company, it is possible to book between 1 hour and 7 days before departure.
No, if you need a child seat, please contact the responsible company after booking.
For information about pets, please contact the responsible company after booking.
No, it is not allowed.
In most cases, one medium piece of luggage and one piece of hand luggage per person will fit. For detailed information, please contact the responsible company after booking.
If you take more than one medium baggage item per person, you will need to book a trailer. Please note that coaches with trailers are only allowed to travel at a maximum speed of 80 km/h.
The booking of a ski box is necessary if you take more than 10 pairs of skis with you.
Yes, it is possible. To do so, press on "Vehicle offers", select a company and click on the button "Send request".
The driver always chooses the fastest and most comfortable route, but if you want to drive a specific route, please indicate this in "special inquiries" when booking or contact the responsible company after booking.
In most cases you will receive the contact details a few days before departure. For more information contact the company whose contact details you received directly in your booking confirmation.
Your vehicle will wait for you at the exact address or nearby, depending on whether access or stopping is possible.
It is necessary to be there 15 minutes before departure.
It is absolutely necessary to inform the driver or the company responsible. Without contacting them, the driver is obliged to wait max. 15 minutes (60 minutes at the airport), after that the booking expires and the "no-show rule" applies.
The vehicle is delayed in case of an unforeseen traffic situation. In such cases contact the driver or the company responsible.
In such cases, contact the driver or the responsible company.
The driver must take legal breaks from driving. If you need more breaks, please discuss this with the driver before departure. Make sure, however, that you do not exceed the specified transfer time, otherwise the company may charge you extra. If you know in advance that you will need more breaks, you can buy additional hours while booking.
Bus drivers must either take a statutory break of 45 minutes after 4.5 hours of driving or two breaks of 15 and 30 minutes within the 4.5 hours. The maximum driving time per day is 9 hours, twice a week an increase to 10 hours is permitted. The daily rest period is 11 hours, which can be reduced to 9 hours 3 times a week. During the driving break and the daily rest period the vehicle is not allowed to move. The driver can work 6 days a week, but must have the 7th day off. Unless he is on a multiple day trip, in which case he can be employed for 12 days.
A standard booking can always be cancelled free of charge, according to the company's conditions.
With a guaranteed booking, a free cancellation is not possible.
When booking, each form contains a field for "special inquiries" in which you can state your wishes. We cannot guarantee your requests, but our partners will do their best to meet them.
Yes, during the booking process a contract is made between you and the company where you made the booking. This is not the case if your booking does not comply with the company's guidelines or if there is any danger to passengers, driver or vehicle. In such cases the company has the right to cancel your booking.
After booking you will receive a confirmation email with all details of the booking, the contact details of the responsible company and a number to cancel your booking.
If you still haven't received a confirmation email 15 minutes after booking, check your email address and spam folder. Afterwards please contact Booktransfer.eu by e-mail.
No, there is no need for this, unless you have special inquiries, changes or questions regarding your booking.
Additional information about your booking can be obtained from the responsible company. You will find the contact details in your booking confirmation.
Yes, it is necessary to show the booking confirmation in electronic or printed form.
Yes, but this does not reduce the booked price.
To book an airport transfer it is necessary to check the box "Airport transfer" in the field "You need" on the start page of Booktransfer.eu. Then select "to the airport" or "from the airport", fill out the search terms and press "search". On the next page, you will see the available companies with their transfers. After you have selected a company, the next page will show you the vehicles with fixed prices for this trip. After you have selected the vehicle, press "Next". A page will open with your chosen booking details and if correct, fill out the remaining fields and complete the booking directly with the responsible company. Afterwards, both you and the selected company will receive a booking confirmation.
The transport companies are not responsible in case of a delay or a missed flight, so choose a departure time with enough time for the trip, check-in etc., including a buffer for possible delays due to the traffic situation.
Yes, the price is fixed. Included are: the car with the driver from the airport to your desired destination, the 60 minutes waiting time at the airport, parking fees, tolls, entry authorisation for the city and VAT.
Yes, the price is fixed. Included are: the car with the driver from your departure place to the airport, parking fees, tolls, entry authorisation for the city and VAT.
No, unless you purchase additional services that were not included in the booking.
Yes, if you selected this option when you made your booking or if you contacted and informed the responsible company after booking.
Yes, if you plan to visit something in between or have lunch, it is necessary to buy additional hours and kilometres during the booking process when choosing the vehicle. This is only possible if the vehicle can be available for a longer time.
This means booking a vehicle with driver in a desired period (morning, afternoon or the whole day). The price and duration of the classic sightseeing tour, without a tour guide and without a predetermined programme, are fixed.
To book a sightseeing tour, it is necessary to check the box “Sightseeing tour” in the field "You need" on the homepage. After that, a menu will open where you can choose the period you want to visit (morning, afternoon, whole day). Fill out the search terms and press "Search". On the next page, you will see the available companies with their offers. After you have selected a company, the next page will show you the vehicles with fixed prices for this trip. After you have selected the vehicle, press "Next". A page will open with your selected booking details and if correct, fill out the remaining fields and complete the booking directly with the responsible company. Afterwards, both you and the selected company will receive a booking confirmation.
Yes, the price is fixed. Included are: indicated duration and kilometres, toll and VAT. Not included are: exceeded hours and kilometres, entry authorisation for cities and parking fees.
Yes, it can charge for services that were not included in the price (exceeded kilometres and hours, entry authorisations for cities and parking fees).
You or the tour guide determine the programme. It is important that the booked time period is adhered to.
Yes, by buying additional kilometres and hours when you book your tour. This is only possible if the vehicle is available.
This means booking a vehicle with driver, which is available for your needs during the specified time and kilometres.
To make a booking, it is necessary to check the box "Coach/car flat rate" in the field "You need" on the homepage. A menu will then open where you can choose the period you want (morning, afternoon, whole day). Fill out the search terms and press "Search". On the next page, you will see the available companies with their offers. After you have selected a company, the next page will show you the vehicles with fixed prices for this trip. After you have selected the vehicle, press "Next". A page will open with your selected booking details and if correct, fill out the remaining fields and complete the booking directly with the responsible company. Afterwards, both you and the selected company will receive a booking confirmation.
Yes, the price is fixed. Included are: indicated duration and kilometres, toll and VAT. Not included are: exceeded hours and kilometres, entry authorisations for cities and parking fees.
Yes, it can charge for services that were not included in the price (exceeded kilometres and hours, entry authorisations for cities and parking fees).
Yes, by buying additional kilometres and hours when you book when you select the vehicle. This is only possible if the vehicle is available.
When you open the option, a form will open where you can enter data of the desired transfer (one way or round trip etc). Select also the date and time when you would like to receive offers for suitable transfers from our partners. Your request will be sent to all registered partners on Booktransfer.eu, who are located near or at the departure place. You will receive the offers of our partners with a fixed price and a list with the (not) included services. You can compare the offers with each other and book.
You can find your vehicle rental requests in your profile under "Vehicle rental (with driver)" under "My requests" - there you will also find a list of the offers you have received. To view the details of your offers, click on "Preview" or check your emails.
If you have not found a suitable transfer via "You need", you can, in order not to waste time, use the transfer exchange to (a) place an ad without obligation for a simple, round trip or multiple day transfer; and (b) conduct a search for empty trips.
You can select for which type of transfer you want to place an ad (simple, round trip or multiple day trips). A form will then open in which you can enter the data of the desired transfer. Also, choose the date and time when you would like to receive offers for suitable transfers from our partners. Your request will be sent to all registered partners on Booktransfer.eu, who are located near or at the departure place. You will receive the offers of our partners with a fixed price and a list with the (not) included services. You can compare the offers with each other and book.
You can select this function if you need a transfer e.g. from one place to the next place or if you need a transfer within a city e.g. from a hotel to a restaurant.
You can choose this function if you need a transfer from one place to the next place and back again to the point of departure or another destination - on the same day or on another day. (For example: from one city to another and back or from the hotel to the restaurant and back again etc.)
You can choose this function if you are on the road for several days with overnight stays (e.g. excursions, company outings)
All registered partners on Booktransfer.eu can send you an offer, because they will be informed about the ad by e-mail.
You can find your ads in your profile at "transfer exchange" under "My ads" - your received offers are also listed there. To view the details of your listings, press "Preview" or check your emails.
No, you do not have to, unless the offer matches you.
An empty trip is a trip to or from the destination with an empty vehicle. You can search for this by selecting the option "empty trip" on the transfer exchange. On the next page, all available empty trips will be displayed where you can send your offer.
The company will either accept or reject your offer within your specified period. You will receive the notification by e-mail. In case of acceptance, you will be set a time period in which you can either make a binding booking or reject it.
You can rate your transfer/trip with a link that will be sent to you by e-mail after the journey.
Yes, in this case your name and photo will not be shown.
No, unfortunately this is not possible.
Ratings will only be deleted in case of violation of the guidelines.
Yes, the responsible company can answer you.
Yes, the ratings are real and only people who have booked on Booktransfer.eu can write a rating.
After you have selected a coach trip, click on "Details" and fill out all the necessary data. If you are not registered on Booktransfer.eu, please enter your email address as well. Then send the request. The company will then check the availability and send you an e-mail informing you whether you can book this trip or you have been rejected. If accepted, you must book as soon as possible by clicking on the link in the e-mail and filling out the rest of the necessary data and finally pressing "book binding and obliged to pay". You will then receive a confirmation email from Booktransfer.eu and from the booked company you will receive the invoice, all important legal documents and contact details.